We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shopavenrow.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@shopavenrow.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopavenrow.store.

Return & Refund Policy

We want you to feel confident shopping with AVENROW. Eligible items may be returned within 30 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return, the item must:

• Be requested within 30 days of delivery;

• Be unused, unworn and in its original condition;

• Include all original packaging, accessories, instructions and components;

• Include proof of purchase or the order number.

Items returned without prior authorization may not be accepted.

How to Request a Return

Contact us through our Contact Us page and include:

• Your order number;

• The email address used at checkout;

• The reason for the return;

• Photos or video if the item is damaged, defective or incorrect.

If your return is approved, we will provide return instructions and the appropriate return address. Do not send a return to the address shown on the original package unless instructed to do so.

Return Shipping

Customers are responsible for return shipping costs for unwanted items, incorrect size selections, ordering mistakes or changes of mind.

If you received an incorrect, damaged or defective item, AVENROW will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

Original shipping charges, if any, are non-refundable unless required by applicable law.

We recommend using a trackable shipping service. AVENROW is not responsible for return packages lost or damaged in transit.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery and include clear photos or video of the item, packaging and shipping label.

We will review the issue and offer an appropriate solution, which may include a replacement, refund or other remedy.

Do not discard the product or packaging until your request has been reviewed.

Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective or incorrect:

• Opened or used personal-care products;

• Worn body-support or hygiene-sensitive products;

• Used filters, cartridges, essential oils or other consumable items;

• Gift cards;

• Items marked as final sale;

• Items damaged through misuse, improper installation or normal wear.

Contact us before purchasing if you have questions about whether a specific product can be returned.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or card provider to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact us.

Exchanges

The fastest way to receive a different item is to return the original product and place a new order after the return has been approved.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We will do our best to assist, but orders that have already entered processing or been shipped may no longer be cancelled. If the order has shipped, you may request an eligible return after delivery.

Consumer Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Contact Us

For return or refund questions, contact us through our Contact Us page and include your order number.