Shipping Policy

Thank you for shopping with AVENROW. Below you’ll find information about order processing, delivery and tracking.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Estimated Delivery

Delivery typically takes 5–9 business days after dispatch.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, customs processing or other circumstances outside our control.

Shipping Costs

We currently offer free tracked shipping on eligible orders unless a different shipping charge is clearly displayed at checkout.

Order Tracking

Once your order ships, we’ll send a tracking number to the email address provided at checkout.

Tracking information may take up to 48 hours to update after dispatch. You can also check your shipment through our Track Your Order page.

Shipping Delays

If we are unable to ship your order within the timeframe originally provided, we will contact you with an updated shipping estimate and available options, including cancellation and a full refund where applicable.

Address Changes

Please review your shipping address carefully before completing your order.

If you need to make a correction, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or been shipped.

AVENROW is not responsible for delivery issues caused by an incorrect or incomplete address submitted by the customer.

Multiple Packages

Some orders containing multiple products may be shipped separately. If this happens, you may receive more than one tracking number and your packages may arrive on different days.

International Orders

International orders may be subject to import duties, taxes or customs fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Customs processing may also extend the estimated delivery time.

Missing or Delivered Packages

If tracking has not updated for an extended period or your package is marked as delivered but cannot be located, please contact us through our Contact Us page.

We will review the shipment with the carrier and help determine the appropriate next step.

Contact Us

If you have questions about shipping or an existing order, contact us through our Contact Us page and include your order number.